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Terms and Conditions

Customers whom purchase any products should note and abide any local, state or national laws with regard to noise and solution. Birdsoff accept no responsibilty for any actions after purchase with regard to this matter.

Shipping & Delivery

 

Shipping:

Domestic -  We ship Australia wide using Australia's own Australia Post EParcel service and Fastway Couriers.

All orders are packed and shipped within 24 business hours of purchase.

We DO NOT SHIP TO PO BOXES so please give us a physical address, home or office, for our delivery process.  

International - For orders to New Zealand please allow 7 - 10 days.

Wherever there are birds, we ship to you!

 

Returns Policy:

Due to the nature of wild birds, the vast range of breeds, environment and circumstances, we do not offer our products for sale on a trial and return basis. Please choose your product carefully with the information provided, consult our sales team on:
07 30409474
email us: 
sales@birdsoff.com.au 
Alternatively you can purchase our 64 page manual on SCARING BIRDS if you are unsure of your purchase. 

Most of our products come with a 3 month product warranty against part default or electronic failures. Keep a copy of your receipt and return it to us for replacement or repair. Outside this 3 month period we advise you contact manufacturer direct whom at their discretion may have differing warranty periods. All freight costs to and from for replacement or repair are customers responsibilty.

For change of mind purchases, within 7 days of product arrival,  unopened or unused products, returns are possible but we charge a restocking fee of 10% or $15 , which ever is the greater. Shipping costs to be paid by the customer.

If your product purchase is not providing the desired success rates, contact our sales team to see how we might be able to recommend other complimenting products that will help you improve your success rates against pesky birds whilst always having a realistic approach that we are dealing with animals in various situations.

Email us at sales@birdsoff.com.au 

We have been committed to Bird Control since 2001 and we couldn't do it with out your loyal support. Thank you for your business.

 

SHIPPING DISCLAIMER

Whilst every effort is made to offer the widest style selection, at the best prices, fastest delivery, we do not underwrite , warranty or guarantee shipping services and times. We only use large reputable national & international companies to deliver goods to 86 countries but we do not in anyway , shape or form control the shipping companies delivery times and methods of delivery. We do not control the delivery method these companies use and sadly can not control damage to packages in transit. 

Every effort is made to speed up your orders but if you have time restraints, gift deadlines or holiday plans and need your product in a hurry , it is suggested you advise for Express Services and expect the accompanying charge for such a service to avoid disappointment.

Most packages are insured, we do warranty the arrival of the goods, just not a specific time. In order to make any claims on our insurance, we must wait 30 days from shipping date to lodge our claim and re ship orders. It is usual that with in this time frame, packages are either returned or tracked down . If not , then we will resend the goods after this time . 

LOCAL DELIVERIES : If products are delivered with an AUTHORITY TO LEAVE ( ATL ) package on residential addresses , customers have up to 3 days to inform the shipper of any misplaced , lost or stolen packages. Notification of misplaced packages can not be entertained, tracked or claimed after this time. Customers have up to 3 days to make any claims after delivery. Claims after this time frame will not be entertained.  


HOW LONG DOES SHIPPING TAKE TO ARRIVE?

International Shipping Orders approx  7  to 21 working days depending on locations.

International Express Shipping approx  2 to 5 days depending on locations.

National Orders:

                 East Coast 1-4 Business Days

                         Middle Australia 2-5 Business Days

                         West Coast 3-7 Business days.

( Overnight & Tracking services are optional for an additional fee. )

These times can vary – sometimes quicker/slower. We wish we could warranty shipping times, but due to the size and scope of countries we ship to , we can't control shipping times, we can only offer guidance.

 

 Privacy & Security:

Privacy is important to you and us. When you create an account or place an order with us, you provide some personal information, such as your name, email address and contact information. We use this information to ship your order and to contact you in case there are problems with your order. We don't share this information with third parties unless it is required to fulfill your order.

Your privacy is very important to us and we never sell or rent your contact information to other marketers.

When making a purchase your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support center :  sales@birdsoff.com.au

 
Ordering:

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  We reserve the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verification's or information before accepting any order.

 

             Payment, Pricing & Promotions:
 
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate


In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. 

We have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. 

If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account in the amount of the charge.

 
             Copyright and Trademarks:
 
This site is owned and operated by Tombilsop Pty Ltd. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images or photos, as well as the selection, assembly and arrangement thereof, are the sole property of Tombilsop PTY LTD. 

All software used on the site is the sole property of Tombilsop PTY LTD or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Tombilsop PTY LTD prior written permission. 

All rights not expressly granted herein are reserved.  Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 
             Terms and Conditions:
 
The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to us indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by us.

We  reserve the right to make changes to this site and these terms and conditions at any time.

We are not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

The delivery times provided by us are estimates only. We will not be held accountable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. We cannot be held responsible for incorrectly entered delivery addresses.

The buyer is responsible for inspecting the goods for fault and notifying us within 3 working days of receiving the goods should there be a fault. We will replace faulty goods.

Some orders may incur a customs or import duty charge. We do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliance's. For further information, please contact your local customs office. All charges if any apply are to paid by the customer on delivery of order. We have found in most cases no customs duties are usually applied.

 

Claims:

Any claims against goods, wear and tear, missed , lost or stolen goods or returns for exchanges have a 30 day limit on all such occurences.  If you order goods through our website, we have the right to refuse any claim or exchange after 30 days has passed from date of receipt of goods. We can not entertain claims, lost, stolen, wrongly ordered, wrongly receipted, wrongly packaged, wrongly sized goods after this time period of 30 days from order placement. 

 

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